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Legal

Refund Policy

Last updated: 29 April 2026
In short: Broker, agent, and owner accounts are free — no payment, no refund needed. For paid Developer plans and premium add-ons, refunds are available within 7 days of purchase if the service hasn't been substantially used.

1. Free tiers

Broker, Agent, and Owner accounts are currently free during the Matchnclose beta. There is nothing to refund. If we introduce paid features in future, this Policy will be updated and you will be notified at least 60 days in advance.

2. Paid Developer plans

Developer plans (featured launch placements, distribution packages, custom dashboards) are billed monthly or annually in INR plus applicable GST. Refund eligibility:

WithinRefundConditions
0–7 days of purchaseFull refundIf the launch hasn't been published and no broker outreach has been initiated
0–7 days, partial usePro-rated refundLess platform-incurred costs (placement fees, broker outreach already triggered)
8–30 daysCase-by-caseDiscretionary, based on service usage and good-faith assessment
After 30 daysNo refundPlan continues until end of current billing cycle; auto-renewal can be cancelled anytime

3. Auto-renewal

Subscription plans renew automatically unless cancelled. You can cancel auto-renewal at any time from Settings → Billing (developer accounts only). Cancellation takes effect at the end of the current billing cycle — you keep access until then. We do not charge cancellation fees.

4. Premium add-ons

One-time add-ons such as featured listing boosts, priority placement, or sponsored launch slots are non-refundable once the placement has gone live. If the placement fails to deliver due to a platform fault on our side, we will issue a full credit or refund.

5. How to request a refund

  1. Email billing@coclose.in from the email address registered on your account.
  2. Include your invoice number (visible in Settings → Billing) and a brief reason for the refund request.
  3. We will acknowledge within 2 business days and resolve within 7 business days.
  4. Approved refunds are credited to the original payment method within 5–10 business days depending on your bank/card issuer.

6. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. We resolve almost every billing concern within 7 business days. Chargebacks raised without prior contact may result in account suspension while we investigate.

7. Currency & taxes

All charges are in Indian Rupees (INR) and inclusive of applicable GST. Refunds are issued in the same currency, to the original payment method. Forex losses on international cards (if any) are not reimbursed.

8. Disputes

Unresolved billing disputes follow the grievance redressal process in our Terms of Service. Governing law and jurisdiction are as stated there (Mumbai, Maharashtra, India).

9. Contact